Our commitment to you is to work with you and your team to develop the best quality and most beautifully packaged products taking into consideration your branding, strategy, order size and budgets. The following outlines some of our terms and conditions and some of the finer details of our service delivery.
Shipping : We ship globally! If you are having your products shipped to an international destination and want to ensure lowest shipping cost, we recommend that you contact your shipping supplier to pick up your purchases from us. If you prefer to use one of our suppliers, we will provide you with a quote once we confirm your order. Shipping and handling charges are in addition to prices quoted on our pricing schedules. Please note, if you are having us ship to a destination outside of China, it is essential that you check with your local authorities to make sure you can legally import skin care products, including samples. We cannot be responsible if your products are delayed or refused by customs in your country.
Returns : We want you to be happy with your purchases, however, due to the customized nature of our products, we are unable to accept returns. All purchases are final sale. We offer samples of all of our products and fragrances – we encourage you to try them out prior to purchase!
Damages/Claims : Any damages caused during the shipping of the products must be reported to the carrier and RBH within 7 days of shipment receipt.
Payment : We accept bank transfer,Paypal and Credit Card. We require payment of 50% of the invoice at time of order. The remaining 50% will be due prior to shipping.
Labeling : RBH advises each of our customers to follow the lawful and responsible practice of complying with federal, provincial, state, and local cosmetic labeling laws and regulations. While we will assist you in this area, you are responsible for final copy and design of your label.
Samples : We encourage you to sample our products! Each of our products comes sample packaged (in either 1 or 2 oz sizes depending upon the product) These can be ordered through our website or by phone or email request at the contacts below.
Your Privacy
What information do we collect?
We collect information from you when you place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs) - To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails, when you have signed up to be updated via email
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information (such as website browsing statistics) may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Your Consent
By using our site, you consent to our web site privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
